Payment & Shipping
1. Payment Options
The following payment methods are generally available in our shop:
- PayPal
- Credit Card via PayPal
- Direct debit from bank account via PayPal
2. Shipping costs
Our goods are shipped from Germany with logistics service provider DHL.
We ship at the following shipping rates to:
Germany - 5,99 EUR
EU-countries - 15,99 EUR
United Kingdom - 26,99 EUR
Express shipment - 52 EUR
If you would like to place an order from another country, then please contact us at: info@jardindecorail.com
You will be informed in a separate email as soon as your shipment is picked up at our company by our logistics partner.
In case the delivery is made to non-EU countries, any additional customs duties, taxes, or fees are to be paid by the customer, not to the provider however, but rather to the local customs and tax authorities. Before placing an order, customers are advised to make enquiries with their local customs and tax authorities.
Consumers have a 14-day right of withdrawal from the moment the goods are delivered. The costs for the return shipment as well as any related costs for importing the goods back to Germany shall be borne by you.
For orders that are returned to us from outside the EU kindly note:
Any duties / costs related to the return have to be born by you and will be deducted from the refund. Please inform yourself about how to declare the goods in order to avoid any extra costs before shipping your return.